Privacy Policy

Last Updated: January 15, 2026

1. Information Collected

We collect information to provide and improve our AI generation services. This includes:

  • Account Information: Username, email address, and password (encrypted).
  • Usage Data: Prompts (text inputs), generated images/videos, and your interactions with the service.
  • Technical Data: IP address, browser type, device information, and cookies.
  • Payment Information: Transaction history. Full credit card details are processed securely by our payment providers (PayTR/Polar) and are not stored on our servers.

2. How We Use Your Information

We use your data for the following purposes:

  • To provide AI generation services (processing your prompts).
  • To improve our AI models and service quality.
  • To prevent abuse, fraud, and illegal activity.
  • To communicate with you regarding service updates or support.

3. Third-Party Sharing

We may share data with trusted third parties to operate our service:

  • AI Model Providers: Your text prompts and generation parameters are sent to third-party AI model APIs (e.g., Replicate, OpenAI, Stability AI) to generate content. These providers process data according to their own privacy policies.
  • Payment Processors: We use PayTR and Polar for secure payments.
  • Legal Requirements: We may disclose data if required by law or to protect our rights and safety.

4. Data Retention

We retain your personal information and generated content for as long as your account is active or as needed to provide you services. We may retain certain data for legal compliance, dispute resolution, and security purposes.

5. International Transfers

Our services and third-party providers (AI APIs) may operate globally. By using our service, you acknowledge that your data (including prompts) may be transferred to and processed in countries other than your own.

6. Your Rights

Depending on your location (GDPR/KVKK), you may have the right to access, correct, delete, or restrict the processing of your personal data. You can manage your account settings directly or contact us for assistance.

7. Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Contact

For questions regarding our privacy policy, you can reach us at privacy@creatro.com.